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In their new audiobook, Crisis Management: Tales from the Front Line, Caroline Sapriel and Dirk Lenaerts, managing directors of CS&A International, share 10 commandments of crisis management using examples of crises they have managed from all over the world. In this episode of CW Radio, Caroline and Dirk provide an overview of the audiobook and explain how crises have changed over the last 20 years. They also share tips on how organizations can prepare themselves for a crisis in today’s globalized world.

Look for Crisis Management: Tales from the Front Line on IABC’s website in June.

Podcast: Download (Duration: 15:32 — 14.2MB)

In this episode of CW Radio, Joe Strupek, assistant vice president of public affairs at State Farm Insurance Companies, talks with Executive Editor Natasha Nicholson about online brand and reputation management.  He compares the rules of conduct on the Web to the American “Wild, Wild West,” and shares what individuals and businesses can do to protect their reputations despite this unforgiving online world.

Learn more at the 2013 IABC World Conference, where Strupek will lead a session on the topic entitled “Gunfight at the social corral.”

Podcast: Download (Duration: 10:41 — 9.8MB)

In this episode of CW Radio, Daniel Munslow, director of Talk2Us, talks with Executive Editor Natasha Nicholson about the benefits of implementing long-term internal communication plans. He explains how genuine employee engagement and behavior change require a long-term investment, and shares examples of organizations who have achieved success by taking a long-term approach to employee engagement.

Learn more about achieving strategic employee engagement at the 2013 IABC World Conference, where Munslow will lead a session on the topic.

Podcast: Download (Duration: 13:53 — 12.7MB)