IABC Cafe2Go

The Excellence in Communication Leadership (EXCEL) Award, one of the highest honors IABC can bestow, recognizes a person who is not an IABC member but exhibits leadership in fostering excellent communication.

IABC is currently seeking nominations for the 2012 Award.

In this Cafe2Go interview, Priya Bates, ABC, MC, the 2012 EXCEL Award Chair, talks about the EXCEL Award, explaining what it is and discussing how the definition of effective communication leadership has changed over the course of the Award’s history. She talks about the six criteria the Award Committee looks for in a successful CEO communicator and offers some tips for IABC members on nominating their CEO for the 2012 Award.

The deadline for nominations is February 10, 2012. You can download nomination forms from the EXCEL Award website: http://www.iabc.com/awards/excel.htm

Priya Bates, ABC, MC, is Senior Director, Internal Communications at Loblaw Companies Limited, the largest food retailer in Canada based in Brampton, Ontario, and helps the company demonstrate best-in-class communications that engage employees and result in more effective outcomes for the business.

Prior to Loblaw, Priya spent close to eight years at Hewlett-Packard Canada and Compaq Canada where she led Internal Communications and Corporate Philanthropy. Priya is accredited by the International Association of Business Communicators and was recently recognized as a Master Communicator, a lifetime achievement awarded by IABC Canada.

Priya has a Bachelor of Science from the University of Western Ontario, and is a graduate of the Humber College Public Relations Program.

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Podcast: Download (Duration: 10:11 — 4.7MB)

Richard Bowden of Bupa talks with researcher Merrill Shugoll about the importance of having mechanisms in place to ensure two-way communication. According to Bowden, “If you say you want to hear what’s on people’s minds, you have to be willing to listen.

This interview is part of the IABC Research Foundation’s Conversations with CEOs: Communication Leadership in Modern Organizations study. The study, sponsored by Marketwire and conducted by Shugoll Research, examines the communication needs, challenges, expectations and best practices of CEOs as seen through their eyes.

Listen to the interview with Richard Bowden.

Measuring the results of your communication programs can help you figure out what’s working and what isn’t. But if your survey questions are flawed, or you’re misinterpreting the results, metrics can leave you confused about what to do next. In this inteview, Angela Sinickas, ABC, IABC Fellow, talks about the  benefits and limitations of using surveys to measure internal communication, gives tips on including actionable survey questions, and highlights some of the most common mistakes in internal communication surveys.  Her article “How to Use Communication Measures” appeared in the October issue of CW Bulletin.

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Podcast: Download (Duration: 10:37 — 9.7MB)